FREQUENTLY ASKED QUESTIONS
When contemplating an investment in Froze International jewelry or watches, you might find yourself pondering various questions. Here are a few of the frequently asked ones.
CUSTOMER SERVICE
When is your customer service hours?
We take pride in providing round-the-clock customer service, ensuring that assistance is available whenever you need it. Our dedicated team is available 24/7 to address any inquiries or support you in making the right choices for your jewelry needs.
Contact us:
Text: (234)-200-6119
Email: info.frozeinternational@gmail.com
How to contact customer service?
Please reach out to info.frozeinternational@gmail.com! You canexpect a response within 24 - 48 hours from our customer support team. Please include your order number so we can help you as quickly as possible. If you reach out on social media, it can delay response time so please email our support team directly at info.frozeinternational@gmail.com
SHIPPING
How long is shipping?
Upon order confirmation, our expert jewelers embark on crafting your custom piece with precision, requiring 3-4 weeks. Subsequently, we ensure swift delivery, taking just an additional 1 week for shipping to bring your exquisite piece to your doorstep.
How do I track my order?
Once your order ships you will receive a separate email with tracking information. Be sure to check your spam and promotions folders for the tracking email if you can't locate it. Please be sure to double-check your billing and shipping addresses so we can send your product to the correct address!
What if I need to change my shipping address?
Please double-check your shipping address before completing your order! Once your order leaves our facility there is little we can do to fix an address unless the order is returned by the carrier. If we catch an incorrect address, we will notify you via email.
RETURNS
What is your 30-day Return Policy?
If for any reason you are not completely satisfied with your purchase, we offer a 30-day return policy. You may return your pendant within 30 days of receipt for a refund, subject to a 20% restocking fee. This policy allows you to shop with confidence, knowing that your satisfaction is our top priority.
Learn more about our Refund Policy
FI EXCLUSIVE SERVICES
What does your lifetime care plan cover?
Our lifetime care plan covers refinishing, polishing, loss of diamonds or gemstones, damages, and broken chains.
Learn more about our Lifetime Care Plans
How does your buyout guarantee work?
If your pendant and chain is ever damaged beyond repair, we will reimburse you for the appraised retail value at time of purchase minus any prior repair costs. All you have to do is reach out to us at the time of the incident.